Delivery Policy

How and when we ship — to your door or a PUDO locker near you, right across South Africa.

Delivery options

We deliver anywhere in South Africa through The Courier Guy. Choose the option that suits you at checkout.

Door delivery

  • A flat R90 on orders under R700.
  • Delivered to your door in 3–5 working days from the day your payment clears. Outlying and rural areas can take a little longer.

PUDO locker collection — new

  • Just R59 on orders under R700.
  • After you order, we'll email you a link to choose your locker from the PUDO lockers closest to you (at garages, shopping centres and more, open 24/7).
  • Your parcel usually reaches the locker in 3–7 working days. PUDO sends you an SMS with a collection code when it's ready.

Free delivery

  • Orders of R700 or more ship free, to your door or to a PUDO locker — your choice.

Tracking

  • You'll get a tracking number by email as soon as your order ships.

Made‑to‑order items

  • Some items — the Belka harness and special‑order colours — are brought in to order and need roughly an extra week. We'll confirm the timing (and price) with you before we dispatch.

Getting it right

  • Please double‑check your delivery address at checkout — we can't be responsible for parcels sent to an incorrect address.
  • For locker orders, please choose your locker from the link in your order email so we can send your parcel without delay.
  • If a delivery fails because no one's available or the address is wrong, a re‑delivery may carry an additional courier fee.

Questions? WhatsApp us on 068 934 8085 or email hello@shopsideeye.co.za.

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